Terms & Conditions

Wessex Swim School Limited

Lesson Fees

Course fees for group lessons or Private (1:1 or 1:2) vary for each location. For specific details please contact the office directly. All fees must be paid in advance of the start date of a course (please refer to invoice). Swimmers will not be allowed to participate in any swimming lessons until the fees are paid in full. Fees may be paid in accordance with the terms as discussed with the office. Any bank charges we receive for returned payments will be charged at a rate of £20.00

Direct Debit Payments

Once you have signed up to Coursepro Direct Debit. When re-enrolment is due, you will be send an email invoice for the amount of the course and the date is due. A few days before the Direct Debit is actioned, you will receive another email from us, checking you still want to have the payment taken by direct debit. After this you will then be sent a final email from Coursepro, informing you that the amount is about to be taken – This is your last opportunity to cancel. After this a date, you will no longer be able to cancel the Direct Debit, and we will not be able to refund the payment.

If you choose to cancel your Direct Debit you need to contact your bank. Please note that if you have two children on Direct Debit, But you only want to cancel one, please contact Wessex Swim School directly, to remove them from your Direct Debit payment

Cancellations

Weekly courses:

If you wish to cancel a booking you may do so by contacting us in writing at any time before your first lesson.

‍Want to cancel?
Just let our team know when you are happy with your child's progress and want to stop lessons and we then have a 30 day notice period for cancellations. We then mark you as leaving in 30 days time and your last DD maybe a smaller amount depending on when in the month you cancel.

However, after this period, we cannot provide credits or refunds if you are unable to attend any of the lessons for any reason.

Crash Courses Swimming lessons: Unfortunately we do not provide any refunds for these lessons within 48 hours of start time.

Medical Conditions and Individual Needs

Wessex Swim School Ltd cannot accept responsibility for the medical condition or other needs of any swimmer unless a full disclosure of the details has been made to the office by the swimmer or the parent or guardian of a swimmer when first registering the swimmer for lessons, or following any medical condition being confirmed during a course of lessons after the swimmer has been accepted for tuition.

Valuables

Wessex Swim School Ltd will not accept liability for the loss of or damage to any personal effects brought to any session and you are therefore requested to ensure that no valuable items are brought to the swimming lessons.

Attendance

Swimmers, parents, guardians, siblings or all other associates, must observe the venue’s entry rules and respect all other venue rules whilst in the venue. Facility staff shall retain the right to refuse admission. It is imperative that swimmers are on poolside no more than 5 minutes before the commencement of each lesson and (in the case of child swimmers) should be collected from the pool no more than 5 minutes after the lesson has ended. No child will be released until they are collected by an appointed responsible adult. The responsible adult must remain in the venue premises for the duration of the lesson. No refund or “catch-up lesson” will be offered by either company where a child fails to attend or is refused permission to attend any sessions, unless prior agreement has been reached with head office.

Teachers

Either company although they cannot guarantee the teachers for the following term they will try their best to keep some consistency. All our teachers are ASA or STA qualified teachers.

Behaviour

In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, behaving in an unruly manner towards a member of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment in those premises, the swimmer shall not be permitted to continue with the lessons. Wessex Swim School Ltd shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course organised by either company.

Condition of pool premises

Whilst Wessex Swim School Ltd will make all reasonable efforts to ensure that the condition of the pool premises, including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.

Transmission of Infections

Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to participate. Wessex Swim School Academy Ltd will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool.

Rules and Regulations

Swimmers must shower before entering the pool.
Children aged 8years and above should get changed in the correct sexed changing rooms.
Swimmers should wear bathing caps, for reasons of hygiene & safety in health clubs where it is mandatory to do so. These can be purchased from our online shop.
No swimmer should enter the Pool Area without a member of Wessex Swim School Ltd staff being already present.
There must be no food or drink in any of the pool facilities.
wimmers, siblings, parents and guardians are expected to observe the club’s no smoking policy.
No outdoor shoes are to be worn on poolside – If you wish to speak to our swimming teacher then please either remove shoes & socks or put on shoe covers provided, before you go onto poolside. This clause is in accordance with the club’s own health & safety policy which allows for no exceptions.
There must be no recording, filming or photographic equipment including mobile phones with camera facilities used in the club. This is in accordance with club and child protection rules. Please refer to STA Child Protection Guidelines available on request.

Wessex Swim School Ltd and the pool owners cannot accept any responsibility for any incident that was the sole responsibility of the swimming teacher in charge of the class or lesson in which the incident occurred. Full liability, in such cases, is with the teacher delivering the lesson.

By agreeing to a course with the company you agree to the Terms and Conditions laid out above.