Customer Service Advisor
Vacancy description
As a Customer Service Advisor, you will be an integral part of our team, ensuring smooth operations and delivering outstanding service to our clients. Part time position 0930 - 1430 25 hours a week
Core Responsibilities
*1. Client Management:*
- Interacting with clients in person, over the phone, and via email to address enquiries, provide information, and resolve issues promptly and professionally.
- Building strong relationships with clients by understanding their needs and delivering personalized solutions.
*2. Email Management:*
- Managing incoming emails efficiently and effectively, prioritizing responses and maintaining a high standard of communication.
- Providing timely and accurate information to clients, addressing their queries and concerns with care and attention to detail.
*3. Booking Administration:*
- Handling booking requests for swim lessons and events, ensuring accurate scheduling and allocation of resources.
- Assisting clients with booking enquiries,modifications, and cancellations, maintaining clear and organized records.
*4. Shop Orders and Invoicing:*
- Processing shop orders, managing inventory, and ensuring timely delivery to clients.
- Generating invoices, tracking payments,and managing accounts receivable to support financial operations.
*5. Customer Support:*
- Providing front-line support at our physical location, welcoming clients, and assisting with their needs.
- Troubleshooting technical issues, guiding clients through our online booking system, and offering assistance with any challenges they may encounter.
Teacher Requirements
If you are passionate about delivering exceptional customer service and thrive in a fast-paced, dynamic environment, we would love to hear from you!
Please submit your resume and cover letter detailing your relevant experience and why you are the perfect fit for this role.
Teacher benefits
- Competitive salary based on experience at £18,200 per annum
5.6 weeks of holidays.
- Opportunities for professional development and training.
- Friendly and supportive work environment with a focus on teamwork and collaboration.
- Employee discounts on swim lessons, events, and merchandise.
- Contribution to a positive impact on the local community through our programs and initiatives.
